Refund & Cancellation Policy

1. Order Cancellation

We provide a transparent and customer-first cancellation process:

• Before Hardware Dispatch: You can cancel any hardware order directly from your Order Tracking Dashboard or by contacting our helpline before the hardware is dispatched. Full 100% refund is initiated immediately.
• After Dispatch: Once equipment has been dispatched with a carrier tracking number or technician deployment has begun, cancellation may incur standard logistics restocking fees.

2. 7-Day Replacement for Manufacturing Defects

If your received hardware (CCTV camera, GPS tracker, AIS-140 device, dashcam, or parking sensors) experiences a verified manufacturing defect or transit damage, you are eligible for an immediate 1-to-1 replacement within 7 days of delivery.

To request a replacement, lodge a ticket in your Support & Tickets Dashboard or call our dispatch desk with your order number.

3. 1-Year Manufacturer Warranty & Standby Units

• All Krayonics™ hardware includes a minimum 1-Year Standard Warranty covering hardware failure under normal operating conditions.
• Standby Unit Guarantee: For active commercial fleet clients and AMC subscribers, our service team provides a standby replacement unit during repairs so your vehicle fleet never experiences monitoring downtime.
• Warranty does not cover physical tampering, water submersion beyond IP rating, or unauthorized third-party modifications.

4. Refund Processing Timeline

Approved refunds are credited back to the original source account (UPI, Net Banking, or Credit/Debit Card) within 5 to 7 business days following inspection and approval.